Contrary to popular belief ISO 9001:2015/ISO 9004 is not about bureaucracy , it is about what people and organisations actually do to ensure requirements are met and stakeholders are satisfied. If you feel that your system is bureaucratic, not working as it should or is not producing results talk to us.
ISO 9001 and ISO 9004 are intended to be used together to help you develop your organisation towards world’s best practice.
ISO 9001 is the standard that you can be certified to from an accredited certification body. As you can see from the diagram , ISO 9001 is focused on ensuring that the supply chain provides customers with products and services which meet requirements. It also requires continual improvement.