THE AUSTRALIAN BUSINESS EXCELLENCE FRAMEWORK (ABEF) & KNOWLEDGE MGT
PRINCIPLE 6: INFORMATION AND KNOWLEDGE
Improve performance through the use of data, information and knowledge to understand
variability and to improve strategic and operational decisionmaking:An excellent
organisation makes use of organisational data, information and knowledge when making
strategic and operational decisions. Because variation has an impact on predictability,
costs and performance, measurement and management of variation should be a high priority.
Core practices include:
Defining knowledge requirements;the organisation puts in place processes to ensure
that the knowledge required for its success and sustainability can be defined.
Sourcing and creating knowledge;the organisation identifies and uses a diverse range
of existing and potential knowledge sources (internal and external to the organisation).
It regularly updates, refreshes and refines the information held within its systems
and by its people.
Encouraging the application of knowledge;the organisation puts in place systems and
processes to encourage its people to access, discuss and build upon data, information
and knowledge. The organisation ensures that all decisions are based on current information,
knowledge and fact.
Maintaining a knowledge store;the organisation maximises its strategic advantage
by harnessing the knowledge & expertise of its people & the knowledge embedded in
the organisational systems.
The knowledge store should:
• be in a user-friendly repository, ideally linked to the IT system and available
• have a back-up store of current information in the event of an emergency or disaster
• have strategies in place to ensure the security and confidentiality of organisational
knowledge and data.